TALKIN' PAINT PODCAST | SEASON 2 - EPISODE #17 - How We Charge More For PPF - Guest w/ Robert Winters Phenomenal Detailing, NC

On todays episode of Talkin' Paint - Gabe hosts Robert Winters of Ceramic Pro Raleigh where they discuss Robert's moves in building a successful detailing business. Robert shares that he started alone, mobile detailing, and gradually expanded to owning a shop space and eventually being in a 4,000 square feet facility. He now looks forward to expanding to a bigger shop. Robert highlights how investing in a professional image and delivering an unmatched customer experience helped sell high-end packages. Robert also emphasizes how using a software, Urable and working with Detailing Growth, made his operations more efficient. He adds the importance of having a transparent relationship with clients to gain trust.

00:00 Introduction and Personal Journey

00:38 Interview with Robert Winters

01:57 The Growth of Phenomenal Detailing

04:17 The Challenges and Successes of Expansion

07:34 The Importance of Customer Experience

08:24 Learning from Mistakes and Challenges

10:28 Dealing with Unhappy Customers

14:34 The Importance of Inspection and Documentation

15:46 The Importance of Vehicle Inspections

17:49 The Value of Professionalism and Customer Service

20:31 The Power of Trust in Business Transactions

20:57 Delivering Value to Clients

25:28 The Art of Upselling

27:39 Building a Professional Image

30:50 Balancing Work and Family Life

31:21 Conclusion and Final Thoughts

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